Standards for Privacy / Patient Rights and Responsibilities

Standards for Privacy of Protected Health Information

According to the federal law named the “Health Insurance Portability and Accountability Act” (HIPAA), you have rights concerning the use of individually identifiable health information. Only individuals with a legitimate “need to know” may access, use or disclose patient information. Protected health information may be released to other covered health care providers without patient authorization if used for treatment, payment, health care operations, or for public good purposes as permitted by state and federal laws. Disclosures of protected health information for uses and disclosures outside treatment, payment and health care operations require patient authorization. While receiving care in the hospital, you may ask that your name not be included in the hospital directory, which means that people asking for you will be told “I have no information about this patient.” If you want to receive deliveries of cards and flowers, then you want your name included in the hospital directory. For a listing of other HIPAA privacy rights, please refer to the Notice of Privacy Practices that was given to you at registration time.

If You Have a Question or Concern

Our goal at Granville Medical Center is to exceed our customer’s needs. If you have questions or concerns about your care or the service you receive during the time that you are a patient, please tell the person who is taking care of you, or ask to speak to the department director. We encourage you to let us know how we can better serve you. If you have complaints, you can call the Director of Quality at 919-690-2147. You have the right to lodge a grievance with the North Carolina Department of Health and Human Services, Division of Facility Services (Licensure and Certification, Acute/Home Care), 2712 Mail Service Delivery Center, Raleigh, North Carolina 27699-2713, Attention: Assistant Chief; telephone at 1-800-624-3004. If you have complaints related to the quality of care or premature discharge from the hospital, you have the right to request a review by the North Carolina Peer Review Organization (MRNC, 100 Regency Forest Drive, Cary, North Carolina 27511).

Patient Rights and Responsibilities

A patient has the right to:

  • Participate in the development and implementation of his/her plan of care.

  • Make informed decisions regarding specific informed consent as well as consent for recording or filming made for purposes other than the identification, diagnosis, or treatment of the patient.

  • Receive adequate information about the person(s) responsible for the delivery of their care, treatment, or services.

  • Refuse care, treatment, and services in accordance with law and regulation.

  • Formulate advance directives and review and revise existing advance directives.

  • Be informed about the outcomes of care, treatment, and services, including unanticipated outcomes.

  • Effective communication and to receive information in a manner that he/she understands, including interpretive services.

  • Have his/her cultural, psychosocial, spiritual, and personal values, beliefs and preferences respected.

  • Receive care in a safe setting (environmental safety and security, and safe patient care practices).

  • Personal dignity.

  • Pastoral and other spiritual services.

  • File a complaint with the state authority.

  • Confidentiality, privacy and security.

  • Be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation, and to access protective/advocacy services.

  • Pain management.

  • Privacy and confidentiality of protected health information.

As a patient, you are responsible for:

  • Providing complete information.

  • Participating in the development of, and following, your recommended care plan.

  • Reporting any changes in your condition.

  • Paying bills promptly.

  • Being considerate of others.

  • Respecting hospital property.

  • Asking questions.

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